Privacy Policy — arinalive.ph

This Privacy Policy ("Policy") describes how arinalive.ph ("we," "us," "our," or "the Platform") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the arinalive.ph website and online casino services.

This Policy applies to all personal data collected through the arinalive.ph platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and any other use of our services. It applies regardless of whether you access arinalive.ph via a desktop browser, mobile browser, or any other device.

By registering an account or using any part of arinalive.ph, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use arinalive.ph.

For the purposes of the Philippine Data Privacy Act of 2012, arinalive.ph is the personal information controller responsible for your personal data. We determine the purposes and means of processing your personal information in connection with the operation of the arinalive.ph online casino platform.

If you have any questions about how arinalive.ph processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer via the contact details provided in Section 13 of this Policy.

arinalive.ph collects personal information that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of personal information we collect include:

3.1 Registration & Identity Information

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address (city, province, postal code)
• Username and encrypted password

3.2 Identity Verification Documents

• Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license, UMID)
• Proof of address documents (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of GCash account, bank account details)
• Selfie or live photo for identity confirmation, where required

3.3 Financial & Transaction Information

• Deposit and withdrawal amounts, dates, and payment methods used (GCash, PayMaya, BPI, BDO, Metrobank)
• Account balance history and transaction records
• Bonus and promotion usage records

3.4 Gameplay & Activity Data

• Games played, bet amounts, win/loss records, and session durations
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Customer support interaction records, including chat transcripts and email correspondence

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Pages visited, time spent on pages, and navigation patterns within arinalive.ph

arinalive.ph uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your arinalive.ph player account, including processing your registration, verifying your identity, and enabling access to our services.
• Age Verification: To verify that you are at least 21 years of age, as required by Philippine gaming regulations. We will not enable real-money play on any account until age verification is completed.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels in Philippine Peso (₱).
• Legal & Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and gaming regulatory requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the arinalive.ph platform.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your queries, complaints, and support requests, and to maintain records of our interactions with you.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality, performance, and user experience of arinalive.ph.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about arinalive.ph — but only where you have consented to receive such communications. You may opt out at any time.

arinalive.ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the arinalive.ph online casino services you have registered for.
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and compliant online casino platform, including fraud prevention and platform security.
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

arinalive.ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers who assist us in verifying your identity and age.
• Game Software Providers: Licensed game developers and live dealer studios whose games are available on arinalive.ph, to the extent necessary to deliver gameplay services.
• Regulatory Authorities: Philippine gaming regulators, PAGCOR, the Anti-Money Laundering Council (AMLC), and other government authorities, where required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies, where required by a valid legal order, court order, or applicable law.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of arinalive.ph, subject to strict data processing agreements.

All third parties with whom arinalive.ph shares personal data are required to handle that data in accordance with applicable privacy laws and our data processing agreements. We do not authorize any third party to use your personal data for their own independent purposes.

arinalive.ph retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account registration and identity verification data is retained for a minimum of five (5) years after account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support records are retained for a minimum of three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw your consent and for a reasonable period thereafter as evidence of your consent.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, arinalive.ph will securely delete or anonymize that data.

arinalive.ph uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions. A cookie is a small text file stored on your device when you visit arinalive.ph.

The types of cookies used by arinalive.ph include:

• Essential Cookies: Required for the arinalive.ph platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against unauthorized access. These cannot be disabled.
• Analytics Cookies: Used to collect anonymized data about how players use arinalive.ph, including pages visited and time spent on the platform. This data helps us improve our services.
• Preference Cookies: Used to remember your settings and preferences on arinalive.ph, such as your preferred language or display settings.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your activity on arinalive.ph. These are only set with your consent.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of arinalive.ph. For more information on managing cookies, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arinalive.ph:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, and processed by arinalive.ph — which is the purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data arinalive.ph holds about you, along with information about how it is being processed.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer via live chat or email as described in Section 13. arinalive.ph will respond to all verified data subject requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.

arinalive.ph implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and arinalive.ph servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secured servers with access controls, firewalls, and intrusion detection systems.
• Access Controls: Access to personal data within arinalive.ph is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Regular Security Audits: arinalive.ph conducts regular security assessments and penetration testing to identify and address potential vulnerabilities.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication on their arinalive.ph accounts for additional security.

While arinalive.ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, arinalive.ph will notify the National Privacy Commission and affected players in accordance with applicable Philippine law.

arinalive.ph is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If arinalive.ph becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data, and take appropriate action in accordance with applicable law. Age verification is a mandatory step in the arinalive.ph registration process and is enforced before any real-money play is permitted.

If you are a parent or guardian and believe that a minor has registered on arinalive.ph, please contact our support team immediately via live chat so that we can investigate and take appropriate action.

arinalive.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the arinalive.ph platform.

The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of arinalive.ph after the effective date of any amendment constitutes your acceptance of the revised Policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.

We encourage you to review this Privacy Policy periodically to stay informed about how arinalive.ph protects your personal information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way arinalive.ph handles your personal data, please contact our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week via live chat on the arinalive.ph platform.

You may also reach us by email at: [email protected] — please note this is displayed as plain text and is not a clickable link. Include your registered username and a clear description of your privacy concern in all correspondence.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.